Public contract

Public Offer Agreement from La Flora.

1. General provisions

1.1. This Agreement is a public contract - a Public Offer Agreement, that is, according to Article 633 of the Civil Code of Ukraine, its conditions are the same for all buyers. In full agreement with this Agreement, the buyer accepts the conditions and procedure for placing an order, paying for the goods, and receiving the goods.

1.2. The real offer is the official offer of La Flora, hereinafter referred to as the "Seller", to conclude the Contract for the sale of goods remotely, i.e. through the Internet store, hereinafter referred to as the "Contract", and places the Public Offer on the official website of the Seller "https://la-flora.net/" (hereinafter - "Website").

1.3. The terms of this Agreement are regulated by the relationship between the Seller and the Buyer and are subject to regulation, including the Law of Ukraine "On the Protection of Consumer Rights" No. 1023 - XII dated May 12, 1991, the Civil Code of Ukraine No. 435-IVI dated 16.91.2003, the Law of Ukraine " About electronic commerce" No. 675 - VIII dated 03.09. 2015.

1.4. When concluding the Agreement under this Offer, the Parties are also guided by the information referred to in the clauses of the Agreement, which is an integral part of the Agreement.

1.5. The moment of complete and unconditional acceptance by the Buyer of the Seller's proposal (acceptance) to conclude an electronic contract for the sale of goods is considered the fact of payment by the Buyer of the order under the terms of this Agreement, within the time and at the prices indicated on the Seller's Internet site.

1.6. The offer is an official document of the La Flora online store and has the necessary legal force and is published on the Seller's website "https://la-flora.net/".

1.7. This agreement has the nature of a public offer, is the equivalent of an "oral agreement" and, in accordance with the current legislation of Ukraine, has due legal force.

2. Concepts and definitions

2.1. In this offer, unless the context otherwise requires, the following terms have the following meanings:

2.1.1 Administration - the administration of the website of the online store "https://la-flora.net/".

2.1.2. Promotion - a special offer of the Seller regarding the purchase of goods at a changed price and/or conditions, lasting for a certain period of time, established and specified by the Seller. The terms of the promotion are specified on the Seller's website "https://la-flora.net/" and in the annexes to this Agreement.

2.1.3. Promotional content, promotional product - content/goods that may be available for download/purchase at a promotional price during a certain period of time, which will be notified in the appropriate section on the website.

2.1.4. Acceptance - full and unconditional acceptance by the Buyer of the terms of the Agreement.

2.1.5. Goods - items, goods, services, works, property rights, other tangible and intangible objects, about which information is posted on the Site and are offered for sale in the online store, or already purchased by the Buyer from the Seller remotely.

2.1.6. Online store - in accordance with the Law of Ukraine "On Electronic Commerce", a means for presenting or selling goods, work or services through the execution of an electronic agreement. The owner of the online store "https://la-flora.net/" is the Administration, including all web pages.

2.1.7. The seller is a legal entity or an individual entrepreneur who places on the Site information about the goods he sells and the services he offers. The seller can be both the Administration and any person to whom the Site Administration has granted permission to post information about the goods/services of such a person. The name of the Seller is indicated in the documents for the transfer of the Goods to the Recipient (act of acceptance and transfer or other documents confirming the fact of the transfer of the Goods to the Recipient).

2.1.8. The buyer is a natural person who has reached the age of eighteen, who receives information from the online store, who places an order for the search, assembly and reservation of the Goods presented on the website of the online store, for purposes not related to the implementation of business activities, or a legal entity person / natural person - entrepreneur.

2.1.9. Order - a completed and posted application of the Buyer, addressed to the Internet store, for the search, assembly and reservation of Goods, for their subsequent purchase by the Buyer. The order can be issued:

- By using the special "basket" menu on the Site.

- By sending an electronic message on the Site using the e-mail specified on the Site in the "Contact Center" section.

- In telephone mode when communicating with the Seller's representative by using the "Feedback" function.

- In telephone mode when communicating with the Seller's representative by calling the phone number indicated on the Site in the "Contact Center" section.

2.1.10. Agreement - this public offer, including all its conditions and annexes to it.

2.1.11. The payer is the person who pays for the Order.

2.1.12. Recipient - the person indicated by the Payer as the one authorized to receive the Goods in accordance with the Order. Unless otherwise specified in the Order form, the Recipient is the Payer.

2.1.13. Offer – information posted on the Site about a specific Product that can be purchased by the consumer. The offer includes: information about the product itself, information about its price, methods of payment and delivery, as well as other conditions of purchase of the Product by the consumer. The terms of the Offer are determined by the Seller. The proposal is not an offer, but only information about the possible terms of purchase of the Goods.

2.1.14. Personal account - a space on the Site to which the Buyer has access, which reflects his personal information and the history of Orders placed by him.

2.1.15. Personal data - any information that directly or indirectly relates to a specific person or to a person who is identified.

3. Subject of the Agreement

3.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer undertakes to pay for and accept the Goods under the terms of this Agreement. The text of the contract - offers (hereinafter - the Contract) is posted on the website "https://la-flora.net/".

3.2. This Agreement regulates the purchase and sale of goods in the online store, including:

- the Buyer's voluntary choice of goods in the online store;

- self-registration of the order by the Buyer in the online store;

- payment by the Buyer of the order made in the online store;

- processing and delivery of the order to the Buyer under the terms of this Agreement.

3.3. The fact of placing the Order is the fact of unquestionable acceptance of this Offer and agreement with all the terms of this Agreement.

3.4. The date of conclusion of the Agreement is the date of payment by the Buyer of the Order.

4. Rules for working with the Site

4.1. The site is a platform for placing offers for the sale of Goods by the Seller.

4.2. This Agreement is a public offer (in accordance with Articles 633, 641 and Chapter 63 of the Civil Code of Ukraine). By accessing the materials of the Site, the User thereby joins this Agreement.

4.3. The Site Administration has the right to unilaterally change the terms of this Agreement at any time. Such changes shall enter into force from the moment the new version of the Agreement is posted on the website.

4.4. The buyer can view the content of the Site, place an order, and also use other services.

4.5. The offer on the Site is not an offer. However, after reading the Offer, the User has the right to make an offer to the Seller(s) by filling out the Order form.

4.6. Filling out the Order form is considered an offer by the User to the Seller (Sellers) for the User to purchase the corresponding Product on the terms specified in the Offer.

4.7. The user understands that his offer is redirected by the Administration to the Seller chosen by the Administration. This provision in no way means that the Administration acts as an agent of the Seller and/or is responsible for the execution of the Order by the Seller.

4.8. The offer is considered to have been accepted by the Seller when the latter has taken actions that indicate acceptance of the User's offer, namely: actually shipped the goods, started providing services or performing work in accordance with the conditions stipulated in the User's offer.

4.9. After receiving the User's offer, the Seller has the right to offer to purchase the Product on other terms than those stipulated in the User's offer. In this case, such an offer is considered a counter offer and must be accepted by the User. Acceptance of a counter offer is considered to be the actual receipt by the User (Recipient) of the Goods under the conditions specified in the counter offer. The Seller has the right to withdraw such a counter-offer before the delivery of the goods to the Buyer.

4.10. Sufficient proof of the acceptance of the offer by the Seller or the counter offer (that is, the agreement by the Parties of all the essential terms of sale of the Goods) is the actual receipt and acceptance of the Goods by the Recipient.

4.11. It is not considered acceptance by the Seller of the User's Offer when the Seller and/or the Administration sends the Seller's/Administration's notice of receipt of the User's Order and/or the terms of its receipt and/or about the price of the Goods. This notification is exclusively a notification of the Seller's receipt of the User's offer (but not its acceptance) and reproduces the terms of the offer provided by the User.

4.12. The only means of compensation provided to the User in the event of non-compliance with the actual conditions of sale of the offer is to grant the User (Recipient) the right to refuse to receive and accept the relevant Product and to demand the return of the price paid for it, as well as the cost of delivering the Product to the delivery point (if the amounts were actually paid by the Payer). The Recipient has the right to exercise this right until the moment of signing the documents confirming the receipt of the Goods (in particular, the carrier's documents on the delivery of the shipment with the Goods to the Recipient).

4.13. Registration on the Site is required for the Buyer's access to personalized information and providing additional opportunities for working with the Site.

4.14. When registering, the Buyer enters the following data:

- First Name Last Name

- Phone number

- Email address

- Password

4.15. The buyer undertakes to provide true, accurate and complete information about himself. The online store is not responsible for the accuracy and correctness of the information left by the Buyer when registering and placing the Order.

4.16. After registration on the Site, the Buyer is given access to the Personal Account.

4.17. The buyer undertakes not to disclose the access parameters specified during registration to third parties. If the Buyer suspects the unauthorized use of such parameters by third parties, the Buyer undertakes to immediately notify the online store by sending an e-mail to info@la-flora.net or calling +380 63 224 61 46 .

4.18. The buyer is responsible for any actions performed on the Site under his account and on his behalf.

4.19. The online store has the right to refuse the Buyer to use the services of the online store if it has reason to believe that the Buyer has provided inaccurate data, as well as in case of dishonest behavior (for example, violation of the terms of this contract, etc.).

4.20. It is forbidden to use the Site in illegal and prohibited activities. Buyers of the online store agree to comply with the laws of Ukraine and the norms of behavior adopted on the Internet, namely, but not limited to posting on the site materials of an extremist, pornographic or other nature that affects and / or damages the honor, dignity and / or business reputation of third parties persons and violate generally accepted standards of morality, as well as post advertising information without the permission of the online store.

4.21. The moment of receipt and acceptance of the Goods by the Recipient is the moment (depending on which one came earlier):

– signing by the Recipient of the act of acceptance and handover of the Goods (or another document equivalent in content, confirming the fact of handing over the Goods to the Recipient), or

– signing by the Recipient of the carrier's documents confirming the receipt of the shipment containing the Goods, or

– actual receipt of the Goods by the Recipient and actions taken by the Recipient indicating the acceptance of the Goods (the Recipient received the Goods and left the point of delivery of the goods, etc.).

5. Participation and terms of participation in the Promotion

5.1. Individuals who have reached the age of 18 at the time of the Promotion and who meet the conditions and rules of this Promotion, which are set out below, can participate in the Promotion.

5.2. The promotion is valid only for end consumers who have fulfilled the conditions of the Promotion and wish to purchase the product.

5.3. In the event that at the time of sale of goods on the terms of the Promotion it is established that the buyer participating in the Promotion cannot be a Participant of the Promotion in accordance with these Rules, such a person will be denied participation in the Promotion.

5.4. Products participating in the Promotion (promotional products) may be marked with a special insert in the price tag or marked with an icon on the website "https://la-flora.net/".

5.5. Participation in the Promotion is defined as the purchase of goods during the Promotion period with discounts of up to 0% from the previous sale price of the goods. The list of products participating in the Promotion and the amounts of discounts on such products are given in the Appendices to these Rules. The products participating in the Promotion in the online store "https://la-flora.net/" are also displayed on the website "https://la-flora.net/" and are marked with a crossed out old price and an indication of the new price . The seller reserves the right to change the list of products participating in the Promotion and to change the amount of the discount on the products participating in the Promotion.

5.6. A limited list of product names, determined by the Seller, participates in the Promotion. The number and list of promotional products is limited and depends on availability in the online store "https://la-flora.net/". You can check the availability of the promotional product on the website "https://la-flora.net/" by sending an email to info@la-flora.net or by calling +380 63 224 61 46.

5.7. In the event that the Promotion Participant, for certain reasons beyond the Seller's control, is unable to take advantage of the discount, he is not entitled to receive any (including) compensation.

5.8. Participants of the Promotion have the right to purchase goods under the terms of these Rules for the purpose of participating in the promotion an unlimited number of times during the period of the Promotion.

5.9. Replacement of discounts, including cash equivalents or any other benefit, is not allowed.

5.10. By participating in the Promotion, the participants of the Promotion of their own free will and voluntarily give their full and unconditional consent to their filming on photo, film, television or video tape, the use of their photographic image and video recording with their participation in the creation of television programs, advertising and informational materials about conducting the Promotion, subject to compliance with the requirements of Art. 20 of the Law of Ukraine "On Advertising", and also consents to the creation, public display, reproduction and distribution of advertising and/or informational materials, television and/or other programs about the Promotion with his image, video recordings with his participation by any non-prohibited law in a way both on the territory of Ukraine and abroad without limitation of the term of public display, reproduction and/or distribution.

5.11. The Participant of the Promotion agrees to the use and distribution of his comments, answers to questions of points of view (including video recordings) in any way not prohibited by law when publicly showing, reproducing and distributing his image and video recording with his participation.

5.12. Promotion participants have the right to refuse to receive a discount.

5.13. Information about the Rules and conditions of the Promotion is carried out by posting the Official Rules of the Promotion on the website "https://la-flora.net/" and/or by calling +380 63 224 61 46. In addition, informing about the rules and conditions of the Promotion can be carried out by placing advertising materials in retail outlets, announcing the promotion on television, on the website "https://la-flora.net/" and using other Internet media.

5.14. The organizer of the Promotion has the right to change the Promotion Period, the territory of the Promotion and the list of products participating in the Promotion and the amount of discounts on them.

5.15. These Terms and Conditions may be changed and/or supplemented by the Seller during the entire period of the Promotion. Changes and/or additions to these Rules and conditions of the Promotion are possible if they are approved by the Seller and made public in the manner determined for informing about the rules and conditions of the Promotion, in accordance with clause 5.14 of these Rules. Such changes and additions become effective from the moment of publication, unless otherwise specifically determined directly by changes/additions to these Rules.

6. Order processing procedure

6.1. Forming an order

6.1.1. Orders are accepted through the website https://la-flora.net/ (phone, chat, skype, viber posted on the website) around the clock.

6.1.2. The price of ordering flowers and gifts does not include their delivery to the recipient and is paid separately.

6.1.3. However, the Seller does not provide delivery services for any goods purchased from third parties.

6.1.4. If the order has been fully formed and paid for by the Buyer, it is immediately assembled a few hours before the delivery time.

6.1.5. If the order was placed after 18.00 for same-day delivery, the possibility of such delivery is agreed with the manager.

6.1.6. When placing an order, the Buyer must specify his and the recipient's data as accurately as possible, according to the order form provided by the Seller (Incorrect recipient information may prevent the order from being fulfilled at the time specified by the Buyer. In this case, the delivery of the order will be postponed until the recipient's correct data is clarified, but no later than 24 hours from at the time of payment of the order by the Buyer.)

6.2. Order payment procedure

6.2.1. Payment of the order means the Buyer's consent to conclude this Agreement with the Seller.

6.2.2. The buyer pays the cost of the order according to the Agreement by transferring funds to the Seller's current account. The date of payment is considered the date of receipt of funds to the Seller's account.

6.2.3. The prices for any item of the Product indicated on the website https://la-flora.net/ are valid at the time of placing the order. In the event of a price change for the ordered items of the Goods, the Seller undertakes to inform the Buyer as soon as possible. The Buyer has the right to confirm or cancel the Order. If the Buyer failed to inform the Buyer (missing communication, etc.), he has the right to cancel this unpaid order.

6.2.4. Orders are accepted for execution only after receipt of funds to the Seller's account.

6.2.5. To the registered Buyer on the Seller's website, a notification about the payment of the order is sent to his e-mail, which was specified during registration.

3.2.6. An unregistered Buyer must contact the manager and confirm the payment of money for the order by sending a photo/copy of the receipt to the e-mail address info@la-flora.net.

6.2.7. Services of payment systems, terminals, the Buyer pays additionally.

6.3. Terms of order delivery

6.3.1. When placing an order, the Buyer must clearly indicate the requirements for its delivery (One order can be placed for one date, time, address. If you need to greet several people at different addresses, or at different times at the same address, you must issue the appropriate number of orders)

6.3.2. The delivery of the order is carried out by prior agreement with the recipient by phone, which is specified by the Buyer in the order.

6.3.3. Delivery without prior agreement with the recipient is carried out according to the specified data (address, time, name of the recipient, etc.) in the Buyer's order. (If the recipient is not at the specified address, the order is, if possible, transferred to third parties (relatives, colleagues, neighbors, concierge, etc.). If no one accepts the order (no one opened the door, the neighbors do not accept or the recipient does not live, does not work at the specified address) then the order is considered fulfilled, payment is not returned, this order can be picked up within 24 hours at the Seller's store, stating his number.)

6.3.4. The fastest execution of the order "day by day" is carried out within 4 hours after payment of the order and upon agreement with the recipient.

6.3.7. Delivery by 12:00 the next day is possible if the order was placed and paid for by 18:00 the previous day. The order for today can be accepted until 18.00 Mon. - Fri. and until 4 p.m. on Sat and Sun.

6.3.8. The Buyer can make changes to the order no later than four hours before the time of delivery of the order. (If the order has already been completed, it cannot be canceled. The Buyer can place and pay for a new order, while the previous order will be considered delivered or, at the Buyer's request, it can be forwarded to another recipient.)

6.3.9. The service of photographing the recipient upon delivery is not guaranteed and is performed if it is technically possible at the time of delivery and with the consent of the recipient.

6.4. Fulfillment of orders on holidays

6.4.1. Fulfillment of orders on holidays (New Year, February 14, March 8 (1 day before and 1 day after) is carried out during the day. The exact time of delivery is not guaranteed, but the manager may take into account the Buyer's wishes regarding delivery in the morning, afternoon or evening. Final time delivery will depend on the workload of couriers on a holiday.

6.4.2. The term of delivery confirmation on holidays is 2 working days, which is associated with a large load, that is, the Buyer may not immediately receive a notification about the fulfillment of his order.

6.4.3. Photo report on holidays (1 day before and 1 day after) is not guaranteed.

6.4.4. Upon receipt of the order, the recipient must sign the order form, which remains with the courier.

6.5. Surprise order

6.5.1. The surprise of the order is carried out without prior agreement with the recipient (when forming the order, the Buyer does not select the "call the recipient" option, he guarantees that the recipient will be at the delivery address within the specified time period (at least 3 hours). In the event that the recipient is not at the specified address and if it is impossible to leave it to third parties (neighbors, colleagues, security, etc.), the order is considered completed).

7. Order payment procedure

7.1. The full price of the product is indicated on the pages of the Seller's online store.

7.2. Prices for Goods and services may change depending on the market situation, which is reflected in the prices in the online store. The Seller cannot change the price for a specific Buyer, if he has already accepted the Seller's terms and made payment for the Goods in accordance with the procedure established by this contract.

7.3. The Buyer acquires the Goods specified in the order placed on the Site, and also pays for the services of the Online Store on the terms agreed by the parties in the Buyer's order confirmed by the Online Store.

7.4. The Buyer can pay for the Order in the following ways (which is also available for viewing in the appropriate section "Payment and Delivery" on the Site):

- With a Privatbank card through the Site in online mode through Privat24.

- Visa or MasterCard of any Ukrainian bank using LiqPay.

- Through the terminals, specifying the details provided to the managers.

- Other methods indicated on the Site.

7.5. Payment can be made at the time of placing the order or upon receipt.

7.6. If funds are not received, the online store reserves the right to cancel the order.

7.7. The total cost of the Order, which includes the full cost of the Goods and services of the Online Store, is equal to the amount to be paid and is indicated on the Site at the time of registration and at the time of placing the Order.

8. Return of goods of proper quality

8.1. According to the Law of Ukraine "On the Protection of Consumer Rights", the Civil Code of Ukraine and Resolution of the CMU of March 19, 1994 No. 172 "On the Implementation of Certain Provisions of the Law of Ukraine "On the Protection of Consumer Rights", flowers and other gifts (children's soft toys and etc.) are not subject to exchange or return.

8.2. Goods can be returned only if the Buyer, within 24 hours of receiving the goods, has filed a complaint with the Seller at the address info@la-flora.net about the damaged goods, providing relevant confirming photos.

8.3. Complaints with an incorrect order number, those containing obscene expressions and those received later than a day after receiving the order are not considered.

8.4. In case of over-fulfilment of the order (product replacement), the Seller must return the damaged product in the same form in which it was delivered.

8.5. The seller can refuse over-delivery, only if the recipient has personal reasons for the product (allergy, dislike, etc.)

8.6. If the recipient refused to accept the gifts upon delivery, the payment for the order will not be refunded to the Buyer, since the order has been fulfilled.

8.7. In case of refusal of the gift by the recipient during the previous call, the Buyer can receive the paid funds for this order, if it has not yet been created by florists.

8.8. In other cases, the Seller considers the complaint within 10 working days from the day of its receipt and informs the complainant about the results of the review in electronic form.

8.9. If the order is not fulfilled due to the Seller's fault, the Buyer has the right to demand compensation, the amount of which cannot exceed the amount of the order.

9. Rights and obligations of the parties

9.1. The buyer is obliged to:

9.1.1. Familiarize yourself with information about the Product, which is posted on the Seller's website;

9.1.2. Make your own order on the website;

9.1.3. Timely pay and receive the order from the Carrier under the terms of this contract;

9.1.4. When receiving the goods from the carrier, make sure of its integrity and completeness by inspecting the contents of the package. In case of detection of damages and incomplete equipment, record them in the act, which must be signed by the employee of the carrier together with the Buyer.

9.2. The buyer has the right to demand from the online store compliance with the terms of this contract.

9.3. The online store is obliged to:

9.3.1. Comply with the terms of this agreement.

9.3.2. Deliver the goods to the Buyer in accordance with the selected sample placed in the online store, the completed order and the terms of this contract;

9.3.3. The online store is not responsible, cannot act as a defendant in court and does not compensate for losses incurred by the Buyer due to the action or inaction of third parties.

9.4. The online store has the right to unilaterally suspend the provision of services under this Agreement if the Buyer violates the terms of this Agreement.

10. Liability of the parties

10.1. The parties are responsible for non-fulfillment or improper fulfillment of the terms of this Agreement in accordance with the procedure provided for by this Agreement and the current legislation of Ukraine.

10.2 The seller is not responsible for:

- for the content and truthfulness of the information provided by the Buyer when placing the order;

- for delays and interruptions in the provision of Services (order processing and delivery of goods) that occur for reasons beyond his control;

- for unlawful and illegal actions carried out by the Buyer using this access to the Internet;

10.3. In case of force majeure, the parties are exempted from fulfilling the terms of this Agreement. Circumstances of force majeure for the purposes of this Agreement mean events of an extraordinary, unavoidable, unpredictable nature that exclude or objectively prevent the performance of this Agreement, the occurrence of which the Parties could not foresee and prevent by reasonable measures.

10.4. The party referring to force majeure must notify the other party of the occurrence of such circumstances in writing by e-mail within five calendar days.

10.5. If, due to force majeure, non-fulfillment of obligations under this Agreement lasts more than two weeks, each of the Parties has the right to unilaterally terminate this Agreement by notifying the other party in writing.

10.6. The parties make maximum efforts to resolve any disagreements exclusively through negotiations.

12. Dispute Resolution and Applicable Law

12.1. This Agreement is drawn up in accordance with the legislation of Ukraine. The buyer, who is located outside this jurisdiction, fully agrees to subject the legal relationship arising during any use of the Site to the laws of Ukraine, and these Terms apply to him to the maximum extent permitted by his jurisdiction without applying any conflict of law rules.

12.2. The Parties confirm that in the event that any condition of this Agreement becomes or is recognized as invalid due to inconsistency with the law, this condition will not be taken into account or the Parties will take measures to amend the Agreement to the extent that the Agreement is valid and fully preserve the intentions of the Parties.

12.3 The Buyer acknowledges and agrees that the resolution of all possible disputes arising from the relationship between the Parties and which the Parties were unable to settle through negotiations within at least 30 days shall be resolved in accordance with the current legislation of Ukraine.

13. Confidentiality and protection of personal data

13.1. When registering on the Site, the Buyer leaves personal and contact data specified in clause 4.14. of this agreement, but are not limited to it.

13.2. By providing his personal data on the Site when registering or placing an Order, the Buyer gives his voluntary consent to the processing and use (including transfer) of his personal data without limiting the validity of such consent in accordance with the Law of Ukraine "On the Protection of Personal Data" dated 01.01. 06. 2010.

13.3. The online store uses the received personal data to provide the services specified in this contract, to promote the services provided by the online store, including through the automated processing of personal data.

13.4. The online store undertakes not to disclose the information received from the Buyer. It is not considered a violation of the Internet store to provide information to agents and third parties acting on the basis of a contract with the Internet store, including for the fulfillment of obligations to the Buyer, as well as in cases where the disclosure of such information is established by the requirements of the law.

13.5. If the Buyer does not want the online store to continue processing personal data, then the Buyer must apply to the support service. In this case, the Buyer will not be able to continue using the services of the online store.

13.6. The buyer is responsible for keeping his personal data up-to-date. The online store is not responsible for the poor performance of the obligations assigned to it in connection with the irrelevance of information about the Buyer or its inconsistency.

14. Information messages

14.1. By registering on the Site, the Buyer gives the Internet store consent to receive informational messages from the Internet store and its partners acting on the basis of the contract with the Internet store, using the short message service (SMS) and e-mail.

14.2. At any time, the Buyer has the right to refuse to receive such mailings by changing the appropriate settings in the Personal Account.

15. Rules for using materials posted on the Site

15.1. The Site contains materials, trademarks, trade names and other materials protected by law, including but not limited to text, photographs, graphics, music and sound works.

15.2. The entire content of the Site is protected by the legislation of Ukraine.

15.3. The buyer has no right to use the materials posted on the Site, such as: make changes, publish, transfer to third parties, participate in the sale or assignment, create secondary documents, etc.

16. Other conditions

16.1 The online store reserves the right to unilaterally make changes to this contract, provided it is previously published on the website "https://la-flora.net/".

16.2. The online store was created to organize a remote method of selling goods via the Internet.

16.3. The buyer is responsible for the accuracy of the information specified when ordering information. At the same time, when making an acceptance (placing an order and subsequent payment for the goods), the Buyer gives the Seller his unconditional consent to the collection, processing, storage, and use of his personal data, in the sense of the Law "On the Protection of Personal Data".

16.4. This contract is concluded on the territory of Ukraine and is subject to the material law of Ukraine.

16.5. The invalidity of any clause or part of this contract does not lead to the invalidity of the contract as a whole.

16.6. All disputes arising between the Buyer and the Online Store shall be resolved through negotiations. In the event of failure to reach a settlement of the disputed issue, the Buyer or the online store may apply for a resolution of the dispute to the judicial authorities in accordance with the current legislation.

16.7. The online store has the right to make changes to the text of this contract at its own discretion at any time and without prior notice to the Buyers. The current (current) version of the contract is always available on the Site.

16.8. The use of the online store resource to preview the product, as well as to place an order for the Buyer, is free of charge.

16.9. The information provided by the Buyer is confidential. The online store uses information about the Buyer exclusively for the purpose of processing the order, sending messages to the Buyer, delivering goods, making mutual settlements, etc.

17. EXECUTION OF INTERNATIONAL ORDERS

17.1. The order for the purchase of Goods around the world and the CIS is processed in at least 1 day.

17.2. The list of countries where the order is delivered is Ukraine, Poland, Turkey, Georgia, Spain, Italy, France, Bulgaria, Moldova, Kazakhstan, Latvia, Lithuania, UAE.

17.3. When placing an order for the CIS and the World, it is necessary to take into account that the order will be fulfilled in the time interval - from 10:00 to 21:00, taking into account the time of the country and city. The buyer can specify the lead time only as a wish. Delivery at this time is not guaranteed.

17.4. Flowers must be a mandatory component of the order. Additional goods (candy, soft toys, balls, etc.) can only be an addition to the bouquet. In the absence of additional goods, the Seller reserves the right to deliver more flowers.

17.5. In connection with the absence of certain flower components in a certain country (depends on the peculiarities of the climate) or in the absence of them in a certain season, the Seller has the right to replace the components of the bouquet at his discretion, without violating the color scheme.

17.6. The buyer must specify the contact phone number of the recipient, the address with the index of the house or district. In the absence of a phone, order fulfillment is not guaranteed. In the absence of the recipient, the Goods are transferred to third parties (relatives, colleagues, neighbors, etc.)

17.7. If the Buyer has specified an incorrect address or the recipient is unavailable at this address, this may result in a delay and/or non-fulfillment of the order. In this case, the delivery of the order is considered completed and the money is not returned.

17.8. In the absence of the recipient at the address indicated by the Buyer, the Seller has the right to call the recipient before completing the order if necessary (if the delivery is a surprise, then with the consent of the Buyer).

17.9. In almost all countries of the world, delivery on Sunday is not possible, so the Buyer's order is automatically transferred to Monday.

17.10. The report on the completed order is sent to the Buyer's e-mail address within 2 working days from the date of the order.

17.11. Order status inquiries and other order inquiries are processed within 24-48 hours.

17.12. Photo at the time of delivery worldwide is not provided, for the CIS - upon request and cannot be guaranteed.

17.13. With international delivery, if the recipient is not at the address at the time of delivery, the order is left at the door or reception. Such an order is considered fulfilled in full.

18. Term of validity of this contract

18.1. This agreement enters into force from the day of placing an order or registration in the online store "https://la-flora.net/ а" and is valid until all terms of the agreement are fulfilled.