FAQ

1. How can I place an order for flower delivery?

To place an order for flower delivery, simply choose the bouquet or arrangement you desire on our website, add it to your cart, and follow the instructions to complete the order. If you have any questions, our customer support is here to assist you.

2. What payment methods do you accept?

We accept various payment methods, including credit cards, electronic payments, and other convenient options. Detailed information about the available payment methods can be found on the checkout page.

3. What are the delivery times?

We offer different delivery options, including standard and express delivery. Delivery times may vary depending on the chosen delivery location and the type of order. Detailed information about delivery times can be found on the checkout page.

4. Which areas do you serve?

We provide flower delivery to various areas and cities. To find out if delivery is available in your region, please contact us and provide the exact delivery address.

5. Can I add a personal message to the bouquet?

Yes, absolutely! During checkout, you will have the option to add a personal message, which we will include with the bouquet. This is a great way to make your order even more personal.

6. What quality guarantees do you offer?

We take pride in the quality of our flowers and guarantee that each bouquet will be fresh and beautiful. If you encounter any issues with your order, our customer support is available to help you address any questions.

7. Can I cancel or modify an order?

The possibility of canceling or modifying an order depends on the timelines and nature of the order. If you need to make changes to your order, please contact us as soon as possible so we can assist you.

8. How can I track the status of my order?

You can track the status of your order by logging into your account on our website. Here, you will find information about the current delivery status and other details.

9. How can I know if the bouquet has been successfully delivered to the recipient?

As soon as our courier hands over the bouquet to the recipient, the customer will receive a notification about the flower delivery via email. We always strive for transparency and ensure that each delivery is successful.

10. Can I place an order anonymously, without providing personal information?

Yes, absolutely! To do so, you simply need to indicate clearly in your order that you wish to remain anonymous. We guarantee that under no circumstances do we disclose personal data of recipients and customers. Your privacy and satisfaction are our priority.