FAQ

1. How to place an order for flower delivery?

You can easily place an order online: choose a bouquet or arrangement, add it to the cart and follow the step-by-step instructions. In case of questions, our support service is always ready to help via chat, phone or email.

2. What payment methods do you accept?

We accept all major payment methods: bank cards (Visa, Mastercard, etc.), e-wallets and other convenient methods depending on the country of delivery. The exact payment options will be available at the checkout stage.

3. What are the delivery times?

We offer both standard and express delivery. In most cities, delivery is possible within 3 hours of payment, including same-day delivery. You can check the availability of express delivery on the checkout page or with our support team.

4. Where do you deliver?

La Flora delivers flowers to many cities and countries. You can check the availability of delivery to your address when placing an order - just enter the city or contact our team, indicating the desired address.

We are constantly expanding the geography of delivery!

5. Is it possible to add a personal message to the bouquet?

Of course! At the checkout stage, you can add a card with a personal message. We will carefully insert it into the bouquet - this is a great way to convey feelings at a distance.

6. What quality guarantees do you provide?

We work only with trusted suppliers and fresh flowers. Each bouquet is hand-assembled by professional florists before shipping.

If something goes wrong, just let us know and we will quickly find a solution. La Flora guarantees: you will receive exactly what you ordered.

7. Is it possible to change or cancel an order?

Yes, changes are possible if the order has not yet been sent for delivery. We recommend contacting our support team as soon as possible so that we can make changes or cancel the order.

8. How do I track the status of my order?

You can track the status of your order in your personal account on the website. It will indicate its status: "processing", "assembling", "delivering", etc.

You can also write to us in the online chat, and we will quickly tell you the status manually.

9. How will I know that the bouquet has been delivered to the recipient?

After successful delivery, you will receive a notification by email. We can also send a photo of the delivered bouquet (upon request). We value transparency and want you to be confident in the result.

10. Is it possible to place an order anonymously?

Yes! Just indicate in the order comments that you want to remain anonymous - and we guarantee complete confidentiality. We never share personal data of either the sender or the recipient.

11. Can you deliver flowers at a specific time?

Yes, we can arrange delivery at a time slot of your choice. Specify the desired time when placing your order - we will try to take your wishes into account.

12. What to do if the recipient is not at home?

If the recipient is not at home, the courier will contact them by phone. We can leave the bouquet with neighbors, with security, re-deliver or agree on another option - depending on the situation. We do everything to ensure that the bouquet is received!